We offer a 30-day money-back guarantee for all new subscriptions. If you are not completely satisfied with your TCG Synegi subscription, you may request a full refund within 30 days of your initial purchase, provided that you have not exceeded our usage limits.
To request a refund, please contact our support team at refunds@syrergi.com with your order number and reason for the refund request. Our team will review your request and process it within 5-7 business days.
Once your refund request is approved, we will initiate the refund to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
The following are not eligible for refunds:
You can cancel your subscription at any time from your account settings. Cancellation will take effect at the end of your current billing cycle. No refund will be issued for the remaining time in your billing period.
If you initiate a chargeback or dispute with your payment provider instead of requesting a refund through our official channels, we may suspend your account and pursue legal action to recover the disputed amount, plus associated fees.
TCG Synegi reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site following the posting of revised Refund Policy means that you accept and agree to the changes.
If you have any questions about our Refund Policy, please contact us at:
TCG Synegi
Email: refunds@syrergi.com
Phone: 669-200-1992
Last updated: February 2026